Due to the undefined rules of Consumer in India the Consumer Protection Act 2019 has been implimanted. Consumer Protection Act 2019 will empower consumers via rules relating to Consumer Protection Councils, Consumer Disputes Redressal Commissions, Mediation, Product Liability&punishment for manufacture/sale of products having adulterant/spurious goods: Ministry of Consumer Affairs.
It has different rules like
To lead an examination after fundamental request undersub-segment (1) of segment 19, the Director-General or some other official approved by him inthis sake, or the District Collector, by and large, may, on the off chance that he has any motivation to believethat any individual has abused any customer rights or submitted unjustifiable exchange practice.
Official PDF – Click here